This delivery and shipping policy (“Policy”), together with the Terms sets out our policies and procedures towards delivery and shipping of products purchased on this website. We provide shipping and delivery of our products, by tying-up and partnering with leading logistics service providers ("Logistic Partners") and taking all commercially reasonable endeavours for ensuring speedy deliveries, including but not limited to providing shipping and delivery of the products on our own without engaging any Logistic Partners, to the specific pincodes mentioned at [Insert link for the specific web address / locations]. By agreeing to use this website, you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit our website, and ensure your purchases are only executed after unequivocal agreement with this Policy.

Delivery Mechanism and Tracking of Deliveries

Once you place an order on this website, we process such order and hand over the purchased product to our Logistic Partner. Our customer service team coordinates with the Logistic Partners to ensure that the products are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased products on a real time basis. You will receive a unique tracking identity number once the purchased product is handed over to the Logistics Partner, which will enable you in tracking the status of delivery of the purchased products. Given that we engage third party service providers to effectuate deliveries of the products, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.

Timeline for delivery

Based on your location and subject to the serviceability by the Logistics Partners, you will be provided with an estimated timeline for the delivery of the products listed on our website. This estimated timeline shall be formally notified on the order confirmation page displayed at the time the order is confirmed by us. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you for each order. While we make reasonable endeavours in ensuring that purchased products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. However, you will be required to bear the delay or any liability that may arise on account of the events mentioned above, and we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased products. We will attempt to deliver the purchased product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the product at first attempt, our Logistic Partners will make a subsequent attempt to deliver the purchased product(s) to you. If such subsequent delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased products at our sole discretion and process the return of such product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation. Customer Information for delivery facilitation The process of online shopping is only facilitated by sellers like us and third party service providers like Logistics Partners. You agree and acknowledge that to effectuate timely delivery of the purchased products to you, we may require specific information like your name, shipping address, billing address, landmarks, contact details, etc., which must be true, complete, accurate and sufficient to identify the actual place of delivery. Neither us nor the Logistics Partners will be liable for any delay or damage on account of your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. You may be required to bear absolute liability in case of failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order.

 

Shipping Fees / Charges

We reserve the right to charge or collect shipping fees on products from time to time. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. The shipping charges may vary based on the product dimensions, location of delivery, etc and shall be communicated to you as part of your order confirmation. Shipping fees for the delivery of a purchased product will not be refundable in case of any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defected, damaged, deficient or incorrect product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered. Return of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product on the Furnishka Platform and the same being duly acknowledged by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. We process returns and exchanges of purchased Products in accordance with our Cancellation, Return and Refund Policy. Disclaimer of liability against Logistic Partners’ actions We endeavour to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by the you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the products to you.